Offices

Going into the offices and having been in offices from a lot of other companies I was impressed with the amount of space that Systemax has to work with. Once you get your visitors pass and get past the doorway their waiting area is just gigantic, and even with a couple couches it felt a little empty. Here I realized that unlike other company’s based out of LA or other expensive cities. Being out in the country affords Systemax with a much lower cost per square foot and it shows. Area’s like their break area’s are much larger and I even saw a room with air hockey, multiple dart boards on the wall, and even a large full wall projector with a Wii hooked up. See in the past what is now the office was most likely both the office AND the manufacturing area. With a few additions to the facility it left the office with lots of room.

I had a chance to stop and talk with their tech support. Not only were they very nice but I was given the run down on how having on site tech support helps them. Their tech support lead works very closely with their engineers and product managers to give quick resolution to issues that come up as well as giving them the ability to setup an exact duplicate of the customer’s setup to try to replicate issues when they arise. They estimated that they support around a million PCs currently but I will be honest the phones were very quiet in the time that I was there. This is very impressive considering the number of PCs that are supported and is a perfect example of how having a quality product being shipped can save time and money for both the customer and the company in the end.  

They do both online and over the phone technical support through their website http://www.supportforyourpc.com/. Over the phone their staff stays on duty for 18 hours of the day due to the lack of any calls in that short overnight period. This isn't a shock to me considering how busy they were in the time that I was there. What is impressive is that they are providing full support right here in the states. Anyone who has been on the phone with someone who they had trouble being able to even communicate their issue to will respect that their support is all US based. In fact to give you an idea, right next to their support section was their sales offices and being in Ohio I saw lots of people sporting their Ohio State colors.